Article 1



1.1 Maratcha: trade name of Maratcha. Having its registered office in Westerveldsestraat 81, 6842 BS, Arnhem and registered at the Chamber of Commerce under filing number 74470728. Registered at the Dutch tax authorities under VAT-ID NL002373878B03.

1.2 Customer: a natural or legal person who enters into an agreement with Maratcha.

1.3 Consumer: a Customer as meant in article 1.2, who is not acting in the exercise of profession or company.

1.4 Website of Maratcha: the website of Maratcha among others to be reached through www.maratcha.com, www.maratcha.nl, www.maracha.nl or Maratcha’s social media accounts.

1.5 Products: the most comprehensive definition of a product or case, definitely including, although not exclusively, to say: tea, tea accessories  and other goods.

1.6 Agreement: a distance contract, whereby Customer via a by Maratcha organised system for distance sales of products at Maratcha and whereby up until the closing of an agreement exclusively one or more techniques for distance communication are used.

1.7 Reflection time: a time during which a Consumer has the option to bring about the resolving of the purchase, via right of withdrawal.

1.8 Right of withdrawal: the option for a Consumer to – after receipt of the ordered Product(s) to return these Products to Maratcha within the reflection time and get their purchase price back.


Article 2

General provisions


2.1 These terms apply to all offers and to all agreements (distance contracts) of Maratcha that extend to the sale of Products.

2.2 The possible by Customer used purchase terms, are explicitly rejected and therefore not apply to agreements entered into with Maratcha.

2.3 In case one or more provisions in these general terms completely or partially are null and void or are allowed to be declared null and void, the other general terms will remain completely applicable.

2.4 In these general terms, the word ‘ in writing’ can also be classified as documents produced in writing that will be sent via electronic ways, definitely including e-mail and faxed documents.

2.5 The content of this website as well as the content of all other expressions of Maratcha on the internet has been composed with the greatest care. However, Maratcha cannot provide any guarantees concerning the nature, correctness or content of this information. Maratcha is not liable for possible occurring errors or inaccuracies, or for the results of the use of the information concerned.


Article 3



3.1 Product specifications are mentioned as well as the price of the Product including VAT are mentioned with the Products offered on the Maratcha website. Shipping costs are displayed before or after the realization of the agreement.

3.2 Products offered on the Maratcha website contain an as accurately as possible and truthful description and/or image of the offered Product.

3.3 In case the descriptions and/or images as described in article 3.2 turn out differently in reality, Maratcha is not liable to compensation towards the Customer in any way. The Consumer at all times reserve their right on withdrawal as determined in article 6.1.

3.4 Maratcha provides the Customer with information about the expected delivery time of the Product; this term is only an indication.

3.5 Possible import duties due are always for account of the Customer.


Article 4

Realization of an agreement


4.1 Agreements come about after the Customer has accepted an offer or quotation issued by Maratcha and Maratcha agreed to this acceptation.

4.2 An agreement also comes about in case Maratcha proceeds with the delivery of Products to the Customer, after a Customer placed an order via the Maratcha website.

4.3 Maratcha is always free to – without statement of reason – not agree upon an offer made by a Customer. In the event that the Customer already made payment to Maratcha, Maratcha will reimburse this amount to the Customer immediately after the refusal.


Article 5


5.1 After the realization of an agreement, Maratcha will offer the ordered Products for transport. The costs of the transport are displayed during the realization of an agreement.

5.2 Delivery of the order proceeds on the paved road in front of the first door on ground level, unless otherwise agreed upon (in writing) between Maratcha and the Customer.

5.3 After an agreement between Maratcha and the Customer has come about, the Products ordered by the Customer will be delivered by Maratcha as soon as possible.

5.4 In case Maratcha is not capable to deliver the Product(s) ordered by the Customer within thirty (30) days, a Consumer can resolve the agreement.


Article 6

Return of Products


6.1 After receipt of the ordered Product(s), Consumer has fourteen (14) days to – on grounds of their Right of withdrawal – return the ordered Product(s) to Maratcha, provided that they are unopened and undamaged, without statement of reasons.

6.2 After receipt of the Product, Maratcha will reimburse the invoice value of the Product to the Consumer, within thirty (30) days.

6.3 In case a Consumer uses their Right of withdrawal, the risk of the shipment and the shipping costs will be for account of the Consumer.

6.4 From the moment of receipt of the Product(s), Consumer needs to take all appropriate measures to prevent damage to the Product and/or packages.

6.5 Damaged products will never be taken back by Maratcha. Unless the product arrived damaged. In this case, the customer must contact Maratcha at help@maratcha.com as soon as possible and provide proof (photos).

6.6 The Consumer cannot make their Right of withdrawal valid in case the ordered Product: has been manufactured to personal preference of the Customer or falls under another exception as mentioned in article 7:46 lid 4 of the Dutch Civil Code.


Article 7


7.1 The Customer needs to check the delivered Products immediately after receipt. Possible defective Products need to be reported to Maratcha, within a term of seven (7) days at the latest.

7.2 In case Maratcha declares the complaints as justified, the Customer will be offered repair, a replacing Product or reimbursement of the invoice value of the Product.

7.3 The Customer has no right on Guarantee as described in this article in case the conclusion is made that the defect to the Product is caused by the Customer.


Article 8

Price & Payment

8.1 Product specifications, as well as the price of the Product including VAT, are mentioned on the Maratcha website. Shipping costs are displayed before or during the realization of the agreement.

8.2 Payment needs to be settled during the realization of an Agreement.

8.3 Customer needs to report possible inaccuracies in the invoicing to Maratcha immediately, after which Maratcha will correct the amount.

8.4 Inaccuracies in the invoicing do not relieve the Customer from any payment obligations or any other obligations reported in these terms.


Article 9

Retention of title & Intellectual property


9.1 The Products delivered by Maratcha will remain property of Maratcha until the moment Customer has well-followed up on all the obligations from the agreement closed with Maratcha.

9.2 In case Maratcha appeals to retention of title, the relevant closed agreement will be considered resolved, without prejudice to the right of Maratcha to claim compensation of damage, lost interest and interest.

9.3 The content of the Maratcha website, including, but not limited to: the texts, images, design, brands and domain names, are property of Maratcha and are protected by copyright and intellectual or industrial property right that exists under the applicable law. Users of the website are not allowed to duplicate or place the website or any part of it at someone’s disposal, without permission of Maratcha.


Article 10

Force Majeure


10.1 Maratcha is not held to follow up on any obligations towards the Customer if they are restricted in that as a result of circumstances for which they cannot be blamed by law, nor by virtue of the law, an act in law or traffic notions.

10.2 During the period the force majeure lasts, Maratcha can hold the obligations from the agreement in abeyance. In case the force majeure lasts longer than a period of thirty (30) days, the Customer, as well as Maratcha, are entitled to resolve the agreement, without any obligation to reimburse damage suffered by the other party.


Article 11



11.1 In the event that Maratcha is held liable, every liability is limited to – maximum- the invoice value of the agreement, at least to that part of the agreement the liability relates to.

11.2 Maratcha is only liable for immediate damage. With immediate damage is exclusively meant:
– The reasonable costs, to determine the cause and the size of the damage, for as far as the determining relates to damage in the sense of these terms.
– The possible reasonable costs made to have the deficient performance of Maratcha answered to the agreement, for as much as they can be imputed to Maratcha
– Reasonable costs, made to prevent or limit damage, for as far as Customer demonstrates that these costs have lead to limit immediate damage as meant in this article.

11.3 Maratcha excludes every liability for indirect damage suffered by the use of products supplied by Maratcha, with the exception of situations in which the damage can be directly blamed to wilful intent or gross negligence on the side of Maratcha, its management and/or managing staff.

11.4 Maratcha in any case is never liable for the following loss items: Consequential damage, loss profit, lost savings and damage by business interruption.


Article 12

Applicable law and litigations


12.1 Dutch law exclusively applies to all legal relations Maratcha is a party in. The applicableness of the CISG is excluded.

12.2 The Customer and Maratcha will not appeal to a Judge until after they have done the utmost to settle a dispute in mutual consultation.

12.3 Unless otherwise determined by rules of mandatory law, firstly the Judge in Arnhem is entitled to be informed of differences between Maratcha and the Customer.

Future updates


We may be required to make changes to our terms. The latest version of our terms is always available on our website. This page was updated on 1st Februari 2020.


Get in touch


If you have any questions or feedback about this terms, you can contact us at help@maratcha.com.