Privacy is important to us! Please feel free to reach out via [email protected] if you have any questions.
Who is responsible for the personal data we collect?
How will we take care of your personal data?
Maratcha processes your personal data with extreme care in compliance with the provisions of the EU General Data Protection Regulation (GDPR) and the Children’s Online Privacy Protection Act (COPPA).
What is the purpose of reading this policy anyway?
The purpose of this privacy statement is to inform you about how we process your personal data, how you can have your personal data corrected or updated, and how you can object to its use.
What is personal data and what data do we collect about you?
Definition personal data
Maratcha collects and processes your personal data. Personal data refers to any information that can be linked directly or indirectly (together with other information) to a natural, living person. This means that we process data you provide to us, as well as data we collect about you, like about your visit to our website for example.
By accessing www.maratcha.nl, www.maratcha.com, www.maracha.nl or our social media accounts, you agree to this privacy statement and you consent to the processing of your personal data as described in this privacy statement.
Processing personal data
‘Processing personal data’ is a legal phrase used to refer to any operation that is performed on personal data, such as collecting, recording, storing, updating, consulting, using, sending and deleting this data. The law defines personal data in broad terms, i.e. any information relating to an identified or identifiable natural person. This therefore extends to more than just your name and address.
Data we process
The data we process is that which you personally provide, like when you request information, make use of our services, buy our products or subscribe to our newsletter. In such cases we may ask you for data like your name, address, email address, IBAN and telephone number.
We never collect credit or debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on your website.
We never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. By placing an order or submitting your details to us, you are confirming that you are over the age of 13.
What is the purpose of collecting your data?
Purpose 1: Completing your order and providing advice and service
We need your personal data you provide about yourself when placing an order on our websites www.maratcha.com , www.maratcha.nl or www.maracha.nl only to complete that order, or to advice you on our services or products, or to handle complaints and other consumer matters. This includes handling necessary contact information regarding our customers and suppliers. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.
We use the information you provide about someone else when placing an order, or purchasing a gift card, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.
Purpose 2: Competitions
To carry out competitions and manage entries therein via our websites or our social media accounts.
Purpose 3: Photography
Photography in connection with Maratcha’s participation in events, festivals, trade fairs, etc. The collection of photographs may be used for our website or in social media marketing campaigns globally.
Purpose 4: Sponsorship
To handle sponsorship requests or agreements. We use personal data to communicate with incoming sponsorship inquiries.
Purpose 5: Marketing and communication
We want our customers to be happy about our service, and part of providing good service is providing relevant data on our services and products and, where appropriate, other activities. We may use your personal data;
- To communicate with you as a subscriber of our newsletter by email. You can always unsubscribe from our newsletter here
- to call you
- to communicate with you as a recipient of press releases
- to handle the necessary permissions when you, as entrepreneur, have temporarily work in our company
- to handle applications for published job vacancy
- to handle incoming spontaneous applications/letters of interest
- to handle incoming brand ambassador application letters/letters of interest
- To provide you with data through your personal account with Maratcha.
Purpose 6: Legal obligations
We use your data to comply with our legal obligations. As a retailer, we are subject to various laws and regulations, which may require us, in certain situations, to provide your personal data to government agencies such as the Dutch Tax and Customs Administration (Belastingdienst), the Dutch Central Bank (DNB), and investigation services.
Purpose 7: Fraud and abuse
Maratcha processes personal data to investigate, prevent and combat fraud and other types of criminal activity. We want to contribute to the integrity and security of the retail sector, our company, our employees and our customers. To this end, we may also use data drawn from other sources, like the internet for example. You can read more about this topic in our fraud prevention policy.
Who is your information shared with?
- As an independent brand we do not, and will not, share or sell any of your personal data to third parties except in the following cases:
- We may share your personal data with a third party engaged by Maratcha for the purposes listed in this privacy statement, with whom Maratcha has concluded a contract that sets out how this collaboration partner will handle your personal data in a responsible manner (see point 2).
- We will share your personal data with the authorities when legally required to do so.
- Parties with whom we share personal data:
- We may engage third-party organizations to carry out certain activities. In such cases, we only provide them with the data they need to effectively perform the outsourced work. Contractual and organizational measures have been taken to ensure that said parties use the personal data only for the purposes for which we have disclosed it to them.
How is your personal data protected?
Our employees have a duty of confidentiality, and we have taken the appropriate technical and organizational security measures—to the extent that this can be expected of the company—to ensure, among other things, that unauthorized persons do not gain access to your data, and to prevent the loss, unauthorized use or modification of the data that Maratcha receives. If you receive a message claiming to be from us that looks like it could be phishing or spam, please let us know at [email protected] .
We will keep your personal data only for as long as necessary to fulfil the purposes that we collected it for, or for as long as required by law. The retention period depends on the nature of the personal data and the purpose for which it is being processed. Customer data is kept for seven years from the end date of the customer relationship.
To protect your personal data information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.
How can you access and change your data?
We are always open and transparent about how we process your personal information, and you can always request a copy of the data that we hold about you. We want to make sure that your personal information is accurate and up to date. You can correct, update or erase your personal data at any time by contacting [email protected] . For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections.
Special notice to Californians
If you are a California resident, you have the right to ask us for a notice identifying the categories of Personal Information we share with our affiliates and/or third parties for marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84).
If you are a California resident and would like a copy of this notice, please submit a written request to [email protected].
What are cookies?
Cookies are small text files that are placed on your computer or mobile when you’re on a site. They provide aggregated but anonymous information and analytics about our customers, but without identifying you. We use ‘functional cookies’ (e.g. session cookies) so you’ll have a nice, and annoyance-free time on our website. The website also makes use of ‘analytics cookies’ so we can measure and analyse how you use the website, to improve both its functionality and shopping experience. We also make use of targeting and advertising cookies which are used to deliver ads that are relevant to you. You can always change the settings in your browser to refuse all cookies or notify you each time a cookie is sent to your computer. Please note that certain features on our website may not work correctly or at all if your computer does not have cookies enabled.
Liability of Maratcha
This privacy statement only relates to the personal data that Maratcha processes for www.maratcha.nl , www.maratcha.com, www.maracha.nl and our social media accounts. Maratcha has no control over the possible use of your personal data by third parties. Maratcha does not accept any responsibility or liability for the operation and/or content of websites or services of third parties.
Not happy with our services?
We hope we can work things out together, but when you are not convinced. The EU-Commission provides a platform for Online Dispute Resolution: https://ec.europa.eu/consumers/odr
This platform is the first contact point for settling disputes out-of-court that arise from online sales contracts involving consumers.
Get in touch