ALL THE ANSWERS

We have the answers to all your burning questions in our matcha FAQ.

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[email protected] or text us.

What is matcha?

Matcha is a super-powered green tea that delivers clean, efficient energy. Packed with a high concentration of L-theanine — which regulates caffeine uptake — our matcha delivers a smooth buzz that won’t leave you jittery.

How do I drink Maratcha?

In a pretty matcha bowl. Maratcha’s ceremonial can be sipped on its own or try the premium for a latte or cocktail for those who want to shake things up.

Where do you source your matcha from?

From Uji, Japan. The matcha epicenter, with hundreds of years history in growing matcha. Maratcha is organically and sustainably grown on small family farms.

Is your matcha organic?

Maratcha is ecologically and sustainably grown and produced. All the farms we work with practise organic and sustainable growing methods but as we are a start-up, we didn’t want to take the financial burden of obtaining the Dutch organic certification. Because of this, we are not allowed to advertise our products as organic or use the organic logo on our products.

Is matcha vegan?

Yes, all our products are 100% naturally vegan!

What does matcha taste like?

An umami blast with a smooth finish. Low-quality matcha tastes muddy bitter, ew!

What are the differences between the three matcha grades?

The Ceremonial grade matcha is ground from premium 1st harvest leaves in spring. A rich, creamy, high-grade blend that’s sweet and sense-delighting. Energy jolt minus the buzz? Smooth taste? Check. Check. The ceremonial grade is perfect to drink on its own.

The Premium grade matcha is ground from 1st and 2nd harvest high quality leaves in spring and summer. It has a rich sweet-earthy taste and creamy texture. This one is best enjoyed in lattes, smoothies, and lemonades.

The Classic grade matcha is ground from 2nd and 3rd harvest high quality leaves in summer. The strong green tea taste and earthy flavour make it perfect for smoothies, ice-cream and baking.

Do I need a matcha whisk?

Yes, the matcha whisk is the only way to achieve the original, frothy and savoury taste of matcha tea. We definitely recommend using a matcha whisk 🙂

Should I sift matcha powder?

Yes, matcha has the tendency to clump together. Sifting matcha will make the texture finer and the taste smoother.

Best time to drink matcha?

Matcha is the best all day every day 🙂 We take ours in the early morning because the caffeine lasts for several hours. Caffeine before bed is not the greatest idea, but who are we to tell you what to do?

How do I know Maratcha is high-quality matcha?

Vibrant green colour? Check. Umami blast with a smooth finish? Check. Fine, smooth and silky texture? Check. Maratcha is hand-picked and harvested only once a year from the top 2-3 leaves of each bud. This kind of quality is extremely limited. We source ours from the motherland – Uji, Japan – from small organic and sustainable small family farms. The shade-grown leaves are grinded up by stone into super-fine powder. The result? A rich, creamy, high-grade blend that’s sweet and packed with antioxidants.

How to store matcha? How long does it keep once opened?

Ideally within 2 months. It will still be fine after 2 months; but, the quality will decrease. Store Maratcha in a dry and dark place without direct sunlight.

Where did the name Maratcha come from?

Maratcha is a combination of our founder’s middle name Mara and cha meaning tea. It was actually thought of by her brother and reminded us of a tropical Latin dance.

How do you sustainably pack orders?

We’re sending products as “naked” as possible. But, if we have to use packaging they’re made from 100% FSC certified recycled materials and biodegradable vegetable ink. We’ve proudly partnered with on the greenest printing houses in the Netherlands for this.

Plastic is a swear word, so we never use any plastic tape! We also choose our shipping boxes as small as possible not to waste any trees. We’re always listening to your feedback, email at [email protected] or text us.

LEARN ——— MORE

Which charities do you support?

We give back 1% of profits to non-profits dedicated to rescuing chimpansees and giving free education to children in Guinea, West-Africa.

KNOW ——— MORE

What's the environmental impact of matcha?

Not much compared to your regular latte. A cup of matcha has a footprint of 21g CO2, compared to 340g CO2 by a larger latte. By using the whole leaf, matcha also requires less waste than other teas. Read more.

Do you trade ethically with your suppliers?

We believe that doing business in a fair and honest way is the only way. Together we support producers and pay them a fair price.

Do you sell internationally?

We ship worldwide. Everyone deserves to get into the fun!

How do you ship?

Our friends at the social workplace pack and ship your order. Together we create an inclusive and social workplace for all people. We even ship partly with electric vans.

How much does shipping cost?

The Netherlands

  • FREE home delivery on all orders
  • Delivery time: 1 Business day*
  • Transportation: Electric van/Regular van

United States

  • Mailbox: € 7.30
  • Parcel: € 30.00
  • Delivery time: 3-4 Business day*
  • Transportation: Electric van/Regular van

EU Zone 1

  • FREE home delivery on all orders
  • Countries: Belgium and Germany
  • Delivery time: 1-2 Business days*
  • Transportation: Electric van/Regular van

EU Zone 2

  • Mailbox: € 6.25
  • Parcel: € 13,00
  • Countries: Denmark, Hungary, Lithuania, Luxembourg, Austria, Poland, Czech Republic, Estonia
  • Delivery time:
    • 1-2 Business days to Luxembourg*
    • 2-5 Business days to the rest*
  • Transportation: Electric van/Regular van

EU Zone 3

  • Mailbox: € 6.25
  • Parcel: € 15.00
  • Countries: France, Latvia, Liechtenstein, Monaco, Slovenia, Slovakia, United Kingdom, Sweden, (Non-EU: Switzerland)
  • Delivery time: 2-5 Business days*
  • Transportation: Electric van/Regular van

EU Zone 4

  • Mailbox: € 6.25
  • Parcel: € 22.50
  • Countries: Ireland, Italy, Croatia, Portugal, Spain
  • Delivery time: 2-5 Business days*
  • Transportation: Electric van/Regular van

EU Zone 5

  • Mailbox: € 6.25
  • Parcel: € 27.00
  • Countries: Bulgaria, Finland, Greece, Romania
  • Delivery time: 2-5 Business days*
  • Transportation: Electric van/Regular van

Worldwide

  • Mailbox: € 7.30
  • Parcel: € 30.00
  • Delivery time: Max. 10 Business days*
  • Transportation: Electric van/Regular van

* Excluding holidays

For international orders, customers are responsible for all customs charges (local taxes and duties).

When will my order ship?

Orders are shipped the same day till 14:00 pm CET. Orders placed after 14:00 pm CET will be shipped the following business day. *

*Orders will be shipped during regular business hours (Monday through Friday 9:00 AM – 14:00 pm CET, excluding holidays).

How can I track my order?

Once an order has been shipped, you will receive a tracking # with shipping confirmation. If you do not receive a tracking # within 48 hrs, please check your spam folder before emailing us at [email protected].

What if my package is lost or stolen?

Shoot us an email at [email protected]. We’ll sort this out for you!

What do I do if my shipment arrives damaged?

You deserve only the best! Shoot us an email at [email protected] with a photo of the damage, and we’ll get it sorted out ASAP.

What do I do if I want a refund?

All returns must be made within 2 weeks of receipt undamaged and in its original packaging. Shoot us an email at [email protected] with your order number and return tracking number. Once approved, please send the package to the following address along with your original receipt:

PostMasters
Steenstraat 50
6828 CM Arnhem
The Netherlands

Once it comes in, we will grant a refund in full, excluding shipping costs.

When will I receive my credit?

The average processing time is up to one week. We’ll be sure to send a refund notification email as soon as we’ve issued your refund to the original form of payment.

I want to collaborate with Maratcha.

We love to hear this. We’re always interested in new collaboration opportunities. We’d love for you to send us an email at [email protected] and let us know what you have in mind.

I would like to sell your products in my retail store, who can I contact?

We’re on the look out for new stores to carry our drinks. Shoot us an email at [email protected] and we’ll get back to you ASAP.

I am interested in press opportunities with Maratcha.

We are thrilled when people talk about us! Hit us up at [email protected] or download the press kit.

I want to give Maratcha products as corporate gifts.

Ooh, exciting! Shoot us an email at [email protected] or fill in the form below, so we can make these celebrations extra special for you.

CORPORATE GIFTING FORM